Technology Support
Tech Support, Chromebook Pick-up, and Repairs/Troubleshooting
Parent & Family Technology Support Hotline
215-400-4444
FamilyTechSupport@philasd.org
Parents/guardians who do not already have access to a computer at home, and have not previously received one during their school’s distribution dates, to receive a loaned Chromebook or who need Chromebook repairs at the following locations:
Education Center, School District of Philadelphia
440 N. Broad Street, 1st Floor Lobby, Philadelphia, PA 19130
Monday, Wednesday, Friday
9:00 AM – 1:00 PM, excluding holidays
Fitzpatrick Annex Building (rear of Fitzpatrick Elementary School)
4101 Chalfont Drive, Philadelphia PA 19154
Monday, Wednesday, Friday
9:00 AM – 1:00 PM, excluding holidays
High School students should bring their official School District ID badge. These locations will also be available for parents and students to drop off District-issued Chromebook computers in need of repair or service.
Social distancing practices will be strictly adhered to by all School District technology staff and parents/guardians will be asked to maintain a minimum distance of six feet between others if waiting in line for pickup or repair service.
Digital Learning Steppers & Links:
Internet Access – Options for Families
Chromebook Introduction for Parents